Video and voice chat
Having problems with your camera or microphone when using video chat? Here are some things you can try:
- Check your computer's settings
- Check your computer and browser settings to make sure your browser and video calling have permission to access your camera and microphone.
- Check that your camera and microphone are turned on. Close other programs that may already be using your camera/microphone.
- Make sure your microphone isn't on mute
- Restart your browser/computer
- Close your browser and restart your computer.
- Check your internet connection
- Make sure you are connected to the interet. If your connection is too slow, try restarting your modem/router and reconnecting to your Wi-Fi network.
- Ask the person you're chatting with to check their settings and internet connection
- If you cant see or hear the person you're trying to chat with, ask them try the steps listed above.
- Still having issues?
- If you're still experiencing a problem, use the contact form to report a problem.