Video and Voice Chat

Having problems with your camera or microphone when using video chat? Here are some things you can try:

Check your computer's settings

• Check your computer and browser settings to make sure your browser and video calling have permission to access your camera and microphone.
• Check that your camera and microphone are turned on. Close other programs that may already be using your camera/microphone.
• Make sure your microphone isn't on mute.

Restart your browser/computer

• Close your browser and restart your computer.

Check your internet connection

• Make sure you are connected to the internet. If your connection is too slow, try restarting your modem/router and reconnecting to your Wi-Fi network.

Ask the person you're chatting with to check their settings and internet connection

• If you can't see or hear the person you're trying to chat with, ask them to try the steps listed above.

Still having issues?

If you're still experiencing a problem, use the contact form to report a problem.